The BALENCIAGA Santiag Suede Boot with Metal Toe is the definitive statement piece for those who seek to infuse their style with high-fashion, western-inspired edge. This luxury boot expertly combines premium suede craftsmanship with the bold, unconventional styling Balenciaga is known for, featuring a sleek, angular profile and the signature metallic toe cap for striking visual impact. These boots are built to be an investment, offering reliable comfort and instantly recognizable design status for enthusiasts around the world, with delivery available across Africa and globally.

Key Features & Benefits

• Premium Suede Construction: Expertly crafted from soft, luxurious suede leather, providing a rich texture, superior comfort, and long-lasting quality.
• Signature Metal Toe Cap: Features a sleek, prominent metallic reinforcement on the toe, offering a striking, unconventional aesthetic that ensures instant brand recognition.
• Durable Leather Sole: Built with a high-quality leather sole that is both flexible and durable, enhancing the boot’s longevity and premium feel.
• Western-Inspired Silhouette: The characteristic Cuban heel, pointed toe, and clean shaft draw on classic Western boot styles, adding a bold, directional edge to any outfit.
• Side Zipper or Pull Tabs: Often includes subtle side zippers or sturdy pull tabs, ensuring the boots are easy to put on and take off while maintaining their streamlined look

Care & Maintenance Tips

• Suede Protection: Before wearing, apply a high-quality, colorless suede protector spray to guard against moisture and stains, preserving the material’s texture.
• Gentle Cleaning: Use a dedicated suede brush to gently lift dust and dirt, and use a suede eraser for scuff marks to maintain the material’s premium appearance.
• Use Boot Trees: Store the boots with cedar boot trees to help absorb internal moisture and maintain the crucial shaft and toe shape of the Santiag silhouette.

Frequently Asked Questions

Q: Do the BALENCIAGA Santiag Suede Boots fit true to size?

A: Balenciaga Santiag Boots generally fit true to size, but the pointed toe can feel snug. If you plan to wear thick socks, consider sizing up a half size for optimal comfort.

Q: Is the metal toe cap durable?

A: Yes, the metal toe detail is securely fitted and built to be durable, designed to resist everyday wear and add a distinctive, lasting element to the boot’s design.

Q: Do you offer shipping for Balenciaga boots to locations in Africa?

A: Yes, we provide secure, express international shipping services, ensuring your Balenciaga Santiag Suede Boots can be delivered safely and reliably to customers across the entire African continent and worldwide.

Click and Collect

You may collect your order from our store, please select the ‘Pick up in store’ option when checking out.

If collecting from store, you will be required to show the following:

• The confirmation email sent by us
• An official government ID / Passport
• Original payment message used for the order

Local Delivery

Head 2 Toe offers shipping worldwide on orders placed Monday-Friday, excluding national holidays. Shipping times begin when you receive your shipping confirmation email.

Additional time may be required during holidays. You will receive an email with tracking information once your order has been shipped.

We are unable to amend the delivery, payment, and any other information such as colour, size, and the number of items once an order has been shipped.

If you are not available to receive the delivery, our shipping partner will attempt delivery on the next working day.

We will make two delivery attempts for your package. If the second delivery attempt is unsuccessful, the package will be returned to our facility. In the event of a return, a supplementary delivery fee may be applied for the redelivery of the item.

International Orders

All international orders will be shipped using DHL Express.

Please be advised that we cannot make any changes to the shipping address once an order has shipped. Additionally, we do not ship to P.O. Boxes.

All duties and taxes will be paid at your country of residence depending on the local custom tax laws.

Returns & Refund Policy

Please ensure that you return goods to us within 7 days from delivery. We recommend that you return your items via registered and insured post, however you will be responsible for the cost of returning the goods to us. If a return is exchangeable we will process the exchange as fast as possible and in any case within fourteen (14) days of receipt of the original order back to us. Please note that we are unable to refund any shipping costs.

Products should be returned in the original packaging, with their respective brand tags still attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.

Please ensure that your return package contains the order slip. Failure to include it may lead to a delay in processing your exchange.

The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange.

You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Please note that this does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your exchange via email within a reasonable period of time. We will process the exchange due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via email that you are entitled to an exchange for defective goods.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse an exchange and return the goods to you at your own cost.

Online Returns

Head  2 Toe  accepts returns online for an exchange if you are not completely satisfied with your order. Please ensure that you return goods to us within 7 days from delivery. This excludes items that were discounted due to faults or pre-owned items.

Online purchases can only be returned to our store through drop off or shipping agents.

Any inquiries reach us out on our socials or hello@shoph2t.com / +254 711 978 106

In-store Returns

We accept returns for all in-store purchases within 7 days for an exchange.  In-store purchases must be returned in-store accompanied with a receipt.

This excludes items that were discounted due to sale items.

Shoes

Shoes and other accessories must be returned with their original boxes, tags and packaging, which must not be damaged and/or altered or used as the external parcel for the shipment.

The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange.

We are unable to exchange the following products, unless they are faulty:

• Sale items (purchased in-store).
• Custom & made to order products
• Items that have been sourced by our personal shopping team specifically for you
• Preloved items in-store.
• Faulty items that are discounted online and in-store.
• Jewellery for pierced ears.
• Hampers, both bespoke and non-bespoke.
• Ladies briefs.
• Men’s underwear.
• Gift boxes.
• Magazines.
• Gift Cards.
• Fragrances.
• Bodysuits and shapewear.
• Pillows.
• All electronics.

Excessive Returns

Exchanges are offered to ensure that customers are satisfied with their purchases. However, customers that excessively return items may be refused at our sole discretion and future orders may be rejected.